What’s in BHC?
A problematic issue with many hosted solutions is their one-size-fits all approach. BHC is more flexible, putting you in control of the feature set delivered. And, when you’re looking for additional collaboration capabilities, you can easily add WebEx into the BHC mix.
WHO IS IT FOR?
Businesses with mobile and flexibleMulti-location companiesEffective customer service Limited in-house telephonyOrganisations that need reliabilityManage and monitor your calls
Businesses with mobile, hotdesking or flexible staff
Calls go to where you are, not where your desk-phone is. By tying your number to your desk-phone, mobile, soft-phone and messaging, users will never miss calls or opportunities. Voicemail, call forwarding and call recording all compliment today’s varied communications needs.
Multi-location and multi-branch companies
As a cloud-based service, adding and supporting multiple offices and locations is easy, convenient and economic. Directories, dial-plans, and services are unified. Calls between all registered endpoints are free.
A more effective customer service and contact centre
Improve customer services and caller experiences with centralised in-queue messaging, hunt groups, intelligent routing, moving and holding of calls, all through any location or user.
Limited in-house telephony or IT resources
Capital investment is low and there is no need for costly in-house expertise, spares or maintenance. Monthly per user pricing keeps budgeting easy, transparent and manageable.
Organisations that need reliability and continuity in their communications
Rapidly move inbound and outbound calls between primary and backup locations (even to mobiles) without loss of functionality or additional expense, keeping your communications robust and effective.
Manage and monitor your calls instantly
Call recording operates by default. This means that disputes are minimised, key information can be recalled and even downloaded for later playback. This greatly helps reduce errors and can even be used for training purposes.
Features and Functionality
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