Improve customer services and caller experiences with centralised in-queue messaging, hunt groups, intelligent routing, moving and holding of calls to any location or user.
Removing unnecessary time and travel costs
Some meetings you have to attend in person, but for many gatherings, the time and travel costs can often outweigh the advantages of getting together. Hosted communications helps communities work together more effectively however remote they are, enabling faster decision-making, saving lost productivity travelling, and cutting travel costs.
Businesses with mobile and flexible staff
Calls go to where you are, not where your deskphone is. You choose where your call is answered, on your phone, mobile, or soft-client. With a range of messaging options, you will never miss calls or opportunities. Voicemail, call-routing and call recording all compliment today’s varied communication needs
Managing and monitoring your calls instantly
Call recording is available to all. This means that disputes are minimised, key information can be recalled and even downloaded for later playback. This greatly helps reduce errors and can even be used for training purposes.
Organisations that need reliability
Rapidly move inbound and outbound calls between primary and backup locations (even to mobiles) without loss of functionality, keeping your communications robust and effective.
Businesses with limited in-house communications or IT resources
Capital investment is low and there is no need for costly in-house expertise, spares or maintenance. Monthly per user pricing keeps budgeting easy, transparent and manageable.
Multi-location and multi-branch companies
As a cloud-based service, adding and supporting multiple offices and locations is easy, convenient and economic. Directories, dial-plans, and services are unified. Internal calls between all registered users are free.
Features and Functionality
24/7 helpdesk support
Admin portal access
Call admission control
Meet-Me conference bridge
Pre-determined holiday routing
Time of day based routing
User portal access
Voicemail to E-mail
Inbound caller name look-up
Call pick up
Desktop call control
Get in Touch
If you need help with your IT, get in touch now – we’re fast, friendly and efficient.