EHC and Computer technical support in Hertfordshire

Enterprise Hosted Collaboration

What’s in EHC?

Bring all of your collaboration and communications services under a single, secure, and highly scalable hosted platform without the on-premise costs or complexity.

EHC is accessed via a single, yet powerful online portal, making day-to-day management simple and extremely efficient.

Benefits

Cut the costs of your collaboration

Predictable, low monthly per user budgeting replaces the high capital investment costs of deploying traditional systems. Being fully hosted, there’s no ongoing maintenance and support charges either.

Quality assured communications

Our nationwide, end-to-end MPLS network provides quality-enabled PSTN and IP services across secure and reliable connections for all your communications and collaboration requirements. If its on our network, it’s guaranteed.

Built-in business continuity

Built upon Cisco infrastructure, operating in our highly secure and redundant data centres, you can be confident that you are getting a world-class service with the latest leading products across a highly resilient network.

Limitless collaboration

With a full suite of communications and collaboration services, you have the freedom and flexibility to choose the tools that work best for you, whatever your situation – so you can stay as productive and effective as ever.

Centralised control

All administrative and management tasks are centralised on our web-based portal, so you can perform tasks once and know that the result will be business-wide.

Scale at your own pace

Our service is very flexible too, letting you rapidly scale to match the needs of your business as they evolve. You can extend features and services on an individual basis, only paying for what you use when you need it.

Developed For

Effective customer service Removing unnecessary time Businesses with mobile and flexible Managing and monitoring Organisations that need reliability Limited in-house communications Multi-location Companies

More effective customer service and care

Improve customer services and caller experiences with centralised in-queue messaging, hunt groups, intelligent routing, moving and holding of calls to any location or user.

Removing unnecessary time and travel costs

Some meetings you have to attend in person, but for many gatherings, the time and travel costs can often outweigh the advantages of getting together. Hosted communications helps communities work together more effectively however remote they are, enabling faster decision-making, saving lost productivity travelling, and cutting travel costs.

Businesses with mobile and flexible staff

Calls go to where you are, not where your deskphone is. You choose where your call is answered, on your phone, mobile, or soft-client. With a range of messaging options, you will never miss calls or opportunities. Voicemail, call-routing and call recording all compliment today’s varied communication needs

Managing and monitoring your calls instantly

Call recording is available to all. This means that disputes are minimised, key information can be recalled and even downloaded for later playback. This greatly helps reduce errors and can even be used for training purposes.

Organisations that need reliability

Rapidly move inbound and outbound calls between primary and backup locations (even to mobiles) without loss of functionality, keeping your communications robust and effective.

Businesses with limited in-house communications or IT resources

Capital investment is low and there is no need for costly in-house expertise, spares or maintenance. Monthly per user pricing keeps budgeting easy, transparent and manageable.

Multi-location and multi-branch companies

As a cloud-based service, adding and supporting multiple offices and locations is easy, convenient and economic. Directories, dial-plans, and services are unified. Internal calls between all registered users are free.

Features and Functionality

24/7 helpdesk support
Ad-hoc conference
Admin portal access
Auto attendant
Auto provisioning
Call forwarding
Call recording
Call reporting
Call waiting
Caller ID
Video conferencing

Call admission control
Calling restrictions
Group voicemail
Meet-Me conference bridge
Pre-determined holiday routing
Ringing groups
Cisco Jabber
Time of day based routing
User portal access
Voicemail

Voicemail to E-mail
Inbound caller name look-up
Auto provisioning
Call pick up
Desktop call control
Directories
Extension mobility
Fully managed
Hunt pilots
Instant Messaging
Presence

Get in Touch

If you need help with your IT, get in touch now – we’re fast, friendly and efficient.