Numerous associations around the globe have requested that their representatives telecommute because of the Coronavirus pandemic. This has made network safety challenges for some organisations as they frequently scarcity on the experience, conventions, and advancements to empower remote workers in a protected way. DRP (Disaster recovery plan) depicts how an association will react to some random calamity situation, with the objective of IT support in business cycles and works and keeping up full business progression.


Remote work might be requesting and arduous remarkably in the beginnings. The preferences and solace that accompanies working from any spot are massive. However, the snags that telecommuters need to face may cause many issues and lead to the absence of work-life balance. Particularly, with the digitisation in business and mechanical advancement, the number of individuals working distantly will increase due to pandemic.

Cyber Security risk:

Numerous workers are telecommuting unexpectedly. They do not seem aware of the accepted procedures that accomplished telecommuters apprehend, for example, utilising a virtual private network (VPN) on public organisations provided by the IT support team or not sparing delicate data on their gadgets. Inexperienced representatives are the main source of network protection breaks, and the danger increments exponentially while remotely work. Social engineering, phishing threat, and malware attack enlisted as a cyber risk in remote work.

Secure connection:

Over two-thirds of organisations contemplate shared Wi-Fi to be a top worry for security, yet 61% realise their representatives utilise these associations for work. To diminish the weaknesses related to public Wi-Fi organisations, bosses can boycott the utilisation of unstable remote connections, Use geo-positioning to limit the spots from which organisation nexus can be gotten to, and arrange the utilisation of a virtual private network (VPN) for distant work.

Access Policies:

Regrettably, numerous entrepreneurs do not comprehend the necessities for a strong remote access strategy in disaster recovery. Network access is changing between all specialists, not only for remote workers. IT support is fundamental to forestall difficult issues like fraud, information penetrates, and information misfortune for disaster recovery in the pandemic.


Whether or not the effects of COVID-19 in the UK could lead to school closures, city lockdowns and movement restrictions. The virus has identified the importance of business continuity planning and ensuring that your business and technology can flex with significant disruption.


For several organisations, it has become a top priority to encourage remote working. Although offices have undergone a deep clean, some businesses have already introduced remote working, while many businesses are quickly rolling out remote working for workers who need to separate themselves. A few UK businesses have gone further and told all workers to work where possible from home.


Although the focus of many articles on remote work and coronavirus has been on deploying cloud services, IT support will be an essential factor for a successful implementation once you have the resources to enable a virtual workplace.


What cyber threats might affect you while working remotely?

Many organisations allow employees to work from home as the strategy increases productivity and, among other benefits, provides more flexible schedules. However, working remotely introduces some cyber risks that threaten the cybersecurity posture of the organisation. Therefore, before implementing such a move to benefit from numerous benefits, each organisation must be aware of the various risks associated with remote operation approaches.


  • The most obvious risk is that most of our activities are done online. After all, there is always the chance of a cybercriminal risking something on the internet.
  • In most cases, a home setup with a network connection and devices used to access sensitive corporate data may have inadequate security. For example, there may be a lack of an in-depth security strategy, such as the use of VPNs, antivirus solutions, firewalls, and intrusion prevention systems that are used to protect an enterprise.
  • Employees also use more than one device when operating from home to access sensitive information or for other work-related purposes. This complicates the efforts made to protect data because any device used is a possible entry point for system threats.
  • Home interaction work is increasingly based on Internet access compared to an office environment in which workers use secure communication networks and intranets to communicate and exchange information. This is a significant risk since the public Internet is unsafe and sometimes full of malicious actors. The connection used may contain several flaws that may be compromised to allow cybercriminals to intercept every piece of data transmitted over a wide-area network.


How to maintain a secure Remote Working Environment?

How do you maintain security when employees work remotely and your team shifts to a remote workforce? As remote work is becoming a more prevalent trend in business and given the recent outbreak of COVID-19, there is no better time for employees and companies to make progress in securing remote work.


The main objective of this article is to inform employees and business management, both small and large, of the tools and steps available to them.


Implement a Cybersecurity Policy:

If your business allows remote work, you must have a clear cybersecurity policy in place to ensure that every employee has secure access to company data. Without a strategy in place, any employee can easily become an entry point for a hacker to hijack the network of your organisation.


To avoid this from happening, establish a cybersecurity strategy that sets out guidelines that comply with home or travel security protocols. Policies may include the intended use of approved encryption messaging systems, such as Signal or WhatsApp; upgrading and patching computer security schedules, such as antivirus or anti-malware updates; and protocols on remote system wiping when lost.


Increase your Cloud Security:

Businesses need to ensure that security is integrated into cloud environments from the outset and continually reassessed to meet evolving demands. By resolving these concerns, you will better prepare your security team and the rest of your staff for a move to remote work.


Developing a cloud security plan is not just a one-off job. As the underlying stack shifts, you’re likely to modify the approach as well. You need a centralised strategy that avoids fragmentation when cloud computing grows organically across different business lines. To serve remote workers from all departments, you need the same level of protection across the entire organisation.



A Cloud services technology scrambling data in such a way that only authorised parties can interpret the details. If a hacker breaks into a company cloud and discovers unencrypted data, he or she can do any number of malicious acts with the data: leak it, sell it, use it for more attacks, etc. However, if suppose the company’s data is encrypted. In that case, the intruder can only find scrambled data that can not be used until they somehow discover the decryption key (which should be virtually impossible). Encryption helps avoid data leakage and disclosure, even though other security measures fail.


Other best practices for maintaining Cyber Security:

  • Establish a separate, external network dedicated to remote access only. If anything infects your server, it won’t spread to other areas of your network.
  • Set up a site-to-site VPN connection or use a secure remote service.
  • Keep your hardware and software maintained and tested, including remote devices for your employees.
  • Enforce strong password policies and get employees to use a password manager.
  • Set up session time on all teleworking links and automatic screen locks on all devices.
  • Manually configure employees’ device firewalls and anti-malware / anti-virus apps.
  • Add additional layers of protection authentication to company data on mobile devices.
  • Consider offering company-owned equipment for workers to use that can be managed and protected by an in-house IT team or the MSP.
  • Consider end-point detection and response or remote access logging to track what’s going on in your IT systems.
  • Arrange a professional IT support team to help your employees resolve their technical issues on time; it will also avoid hackers from attempting major security breaches.



Remote work has risen sharply in recent years, a growing trend that does not appear to slow down in the future. As a result, it is strongly recommended that all IT organisations start and integrate remote work into their strategies. It has already been shown that there are many advantages for businesses that use this technique, such as talent retention, efficiency, enhancing the work-life balance of workers, etc.


Remote work, however, has its security threats and other issues that companies need to overcome before beginning the implementation of this activity. In this case, The Tech Guru suggests that every company refine its security policies and procedures and detail on how to protect remote employees from possible cyber attacks and how to deal with circumstances where they arise. The Tech Guru provides a wide range of IT support and cloud services that can secure your remote business network

Is working from home working for you?


At times working from home can throw up all sorts of situations that can cause you to be less productive.  Taking the dog for a walk, feeding, and schooling the children, making sure you are plugged into the Matrix – you do not want to miss that all-important email or Teams meeting!


Setting up a home office that suits your needs is extremely important.  You want to make sure you are relaxed and comfortable during your working day…. so here are a few tips that may help.


  1. Schedule: Sticking to a schedule is essential when you are telecommuting. You need to update your shared calendar, mentioning your availability. Working remotely comes with the added benefit of no commute; thus, you can start working earlier and end early, leaving additional time for your family.


  1. Performance analysis: Your manager needs to know that you are completing your daily tasks on time, not just sitting watching TV instead of working at home. It would be best if you gave daily updates via Zoom and send weekly updates via email to your entire team.


  1. Advantages your employer has from your flexible setup: Your work from home arrangement should be beneficial for both you and your company. Draft a proposal in such a way that shows significant positive changes in your work output, that favours the company. Suggest benefits like increased productivity, overhead cost savings, longer work hours, and fewer sick days for the employer.


  1. Communication with the team: Use time slots on your calendar. Mark all the slots you will not be available. This increases transparency between you and your colleagues working from the office. Also, share your contact number with the team for any emergency when working remotely.


  1. Remote work setup at home: Make sure you have a productive and practical workspace along with the proper tech and set up to work effectively from home. Be prepared with your flexible arrangement at home, including a laptop and other essentials like an internet connection, a standing desk and chair, a good pair of headphones, etc.


  1. Security: Keep in mind the security side of working outside of the office. We suggest the use of VPN’s and data encryption software. It would be best if you comply with the security guidelines of your IT provider.


Perhaps no industry over the past century has risen more than electronic devices. Mostly in the form of computers, electronic devices have become a part of so many standard products ranging from automobiles to communications and even to clothing and food products.

For companies that create electronic devices, having access to the highest quality electronic parts is essential. However, with this demand for parts of this type being so great, counterfeit parts are now on the rise.

Counterfeit Parts in Electronic Devices

In 2011, it was estimated that more than 50% of distributors in the electronic field had either detected or had counterfeit parts included in their devices. The problem is especially acute in the defence industry. In 2012, the Senate Armed Services Committee found more than a million counterfeit parts that were part of the supply chain to the Pentagon. It was not surprising that China proved to be the source of more than 70% of the counterfeit parts that were discovered.

The estimated cost to the consumer industry in terms of electronic devices is roughly $250 billion each year. Recently, a new study by the US Military concluded that about 15% of all electronic devices were either in part or made up of counterfeit parts.

Keep in mind that the term counterfeit is not used in the same context as counterfeit money. While counterfeit money is not real, counterfeit electronic parts are not fake. They are real and often will work close to the same parameters as the parts they have replaced. However, the main difference is that they have not undergone the rigorous testing and safety considerations compared to their real counterparts.

Counterfeit parts are essentially electronic parts created from lower-quality designs and materials that come from outside sources. The impact of such parts is considerable, ranging from poorer results to putting people into danger depending on what parts have been replaced.

One notable incident was the discovery in 2009 that NASA used counterfeit parts in the construction of their spacecraft and satellites. While the parts themselves turned out to be not a threat to the satellites or the astronauts who flew in the space shuttle, it did cost NASA a considerable amount of money and time to identify and replace the parts with those that met the high-quality standards that are required for both manned and unmanned spacecraft.

While it is quite possible that the counterfeit parts used might not have made much of a difference initially, their lower-quality designs and less extensive testing may have resulted in electronic devices in the shutting having to be replaced or repaired sooner. Or satellites that do not last as long in orbit because their parts are not fully tested to withstand the rigours of exposure to the radiation in outer space.

Improving the Standards for Electronic Parts

The real issue with detecting counterfeit electronic parts is that most of them are made well enough to go undetected at least in the initial stages. This is because opening, inspecting, and rigorously testing every electronic device that is sold is impractical. If the device passes its initial test and proves to be functional, it is considered good enough until further testing or when the device fails occurs.

To counter the rise of counterfeit parts, new procedures, materials, and devices need to be used to help identify the use of these parts even faster. One interesting solution is the creation of the self-erasing chip.

The Power of the Self-Erasing Chip

One of the most interesting and arguably promising new technology to combat counterfeit electronic devices is the self-erasing chip. With its development being accelerated at the University of Michigan, it is quite possible these chips may alter the way in which electronic devices are created.

The principle of the self-erasing chip is based on the material from which it is made. This new type of material keeps energy inside of it so that over a few days it will start to self-erase. The process is noted by the change in the colour that the chip emits. In addition to losing the information over a few days, a flash of blue light will also quickly erase the chip as well.

The self-erasing chip is a layer of semiconductor that is just three atoms thick. The layer is placed atop azobenzene, which consists of molecules that reduce in size when exposed to ultraviolet or UV light. The result is that the shrinking molecules pull on the semiconductor. This causes it to emit light in a different, longer wavelength.

The material used to create the self-erasing chip is like nanomaterial, which won the Nobel Prize. However, it is different in one regard in that it emits light in specific frequencies. This allows the material to be used in the self-erasing process.

Creating the chip is an exercise in patience. Once the molecules were made, they were floated in a single layer atop a container of water. A silicon wafer was then dipped into the water. The result was the molecule layer wrapping itself around the water. Next, it was layered to a semiconductor using a sticky substance to ensure that it would stay connected. If you were thinking of Scotch tape, that is pretty much the same principle.

The tape was placed on the semiconductor and then single layers were pulled away gently. The result was a layer of selenium atoms, followed by a layer of tungsten atoms, then another layer of selenium atoms which created a type of sandwich effect. At that point, a stamp was used to ensure the azobenzene chip that was coated would be transferred to the semiconductor.

The process of self-erasing takes about seven days assuming that it is not exposed to light during that time. However, if it has been exposed to either light or heat, then the erasing process speeds up. Conversely, if it is stored in a dark, cold area, then it may take longer for the chips to self-erase.

Because the light that is emitted has changed, the message inside is no longer legible. It does require the right type of light to read whatever message has been placed inside. This is the same principle as invisible ink that also self-erases.

The self-erasing chips are well-designed for stopping electronics that are crafted from counterfeit parts. Or, if a shipment of sensitive parts had been tampered with during its delivery. This is important because of the difficulty associated with the detection of tampering. Given that many devices which have been tampered with may still operate normally, the sensitivity of the self-erasing chip provides a level of protection that provides peace of mind for the owners of electronic devices.

How It Works

While it may sound initially that the self-erasing chip is part of the electronic device itself, it is most effective when its use is not part of the functional aspect of the device. This is most notable when the self-erasing chip is used in bar codes.

A bar code is used every second around the world to identify products for purchase in retail stores. These same bar codes using self-erasing chips can be placed on all electronic devices to help detect the presence of counterfeit parts.

For example, such self-erasing bar codes could be set to erase when exposed to light. So, such a bar code can be placed on the outside of the device, but inside the packaging. If the chip shows signs of erasure, then it may be concluded that the packaging was opened before it arrived at its destination. The bar codes may also be written on the chips or circuit board itself to see if the devices had been opened or the components replaced.

Another method that will require the length of the self-erasing chip to be extended is using them as hardware analogues inside authorization keys of software systems. This will provide fast results if the components have been replaced. Once the chip has been erased, a new message that can be recorded. This means that if you place a bar code on a chip for example, once it has been erased it can be rewritten and used again and again.

The possibilities of the self-erasing chip are considerable across several different industries. Although the self-erasing chip is still in the early stages in terms of development, the possibilities for helping to curb the use of counterfeit chips is remarkable. By having a fast detection system, counterfeit parts can be detected earlier and replaced before devices are put into use. This has profound possibilities for space, medical, and defence industries, especially if lives are on the line.

However, the self-erasing chip is just one part of the process to end the use of counterfeit chips. It will take a more comprehensive effort to ensure that the use of counterfeit chips is minimised in future products. This means that the chip will be one part of an overall approach to detect and eliminate counterfeit chips before the devices can reach their final destination.

Information Technology (IT) is the set of processes that involve the use of the internet, websites, and computers. We live in an era where technology is too advanced that almost everything is run through computers. Therefore, all IT-related tools and functions must be maintained and supported.

IT Support services provide support to IT-related issues including cloud computing, database management, and network setup. IT support services ensures IT-related functions are working flawlessly regularly.

Types of IT Support Services


Managed IT support service

A lot of IT support service providers working with small businesses are referred to as managed service providers. This type of service comes with a variety of features but enables businesses to service their networks on an ongoing basis at a certain rate.

It might seem expensive but it is less costly in the long run as it can help you avoid certain problems that can be too expensive to solve from happening in the first place.

Cloud computing

Cloud computing involves any type of IT service delivered over a dedicated cloud network or the internet such as a SaaS offering or cloud platform.

Voice over Internet Protocol (VoIP) service

VoIP is a platform that provides an online service that allows people to communicate with others through voice calls. This service can be used when needed or on an ongoing basis.

Network security

Cybersecurity is a necessity for all businesses. Therefore, responding and evaluating potential cyber threats is a crucial service for IT businesses. Network security is offered as a standalone or managed IT offerings.

Network Setup

It is a preliminary setup service for companies looking to install a network provider and get it running. You can get this type of service as a standalone but it is highly recommended that you purchase a managed IT package.

On-Demand IT

This involves providing IT support services that are on-demand. Instead of businesses paying a regular fee, they only pay for each service when it is needed.

Database management

A database is used by businesses to monitor and access data during the lifecycle. The database includes sales, finances, customer, and employee data. Conversely, data management involves organizing that data to make sure there is security, compliance, and performance of data-driven apps.

Things to consider when purchasing an IT Support Service


Response time and Service Level Agreement (SLAs)

Time taken for an IT support service to respond to issues is crucial. Some clients prefer immediate feedback while others may be happy to wait for a few hours. On the other hand. SLA provides a guaranteed level of service. It also states that issues should be responded to a specific time period.

What an IT support service does not cover

A support service should entail in detail what it covers and what it doesn’t. It is common for personal equipment like computers used in homes by freelancers not to be covered by the standard package.

Will the service support your applications?

IT support services usually take different approaches when it comes to application integration. Most support mainstream apps such as Microsoft Office or Dynamics CRM but less common apps may be unsupported.